Your privacy is important to us. This page outlines the way we handle the personal information gathered from this website.

What is Personal Data?

Personal data refers to any information associated with a specific individual or one who can be identified. The GDPR aims to give individuals greater control over their personal data and to unify and strengthen data protection for all individuals within the EU and EEA.

Collecting personal information

Account Information: This includes names, email addresses, passwords, and possibly phone numbers. It’s used for registration and subscription purposes.
Contact Information: If you fill out the contact form, we collect names, email addresses, phone numbers, and any other data in the form.
Payment and Billing Information: If you are our service customer, we need your company information including registration number, address, website, email, tax identification number, and billing address.
Location Data: We need your location to adapt and align our service for your country and region.
Technical Data: This includes IP addresses, browser types, device information, and operating systems.
Usage Data: This is data about how users interact with our website and services, such as pages viewed, time spent on pages, and links clicked.
Feedback and Survey Responses: If you conduct surveys or solicit feedback, collect whatever data is provided in those responses.
Cookies and Tracking Technologies: These can collect a wide range of data, from user preferences to browsing habits.

How to use your personal data

We gather and utilize personal data to deliver relevant and timely sales and marketing, and also to meet our service obligations.

When you request a demo or initial meeting with us, we collect certain information written in the form which we may use to contact you over the phone, email or Linkedin to send you regular updates and also to ask you for feedback to understand your experience.
When you sign up for our email alerts, you join our mailing list, allowing us to share the newest updates on our product features, special offers, and promotions directly to your email.
Through our website, you can access various services, purchase our services, and receive relevant documentation such as invoices and reminders. We may also:
- Send you updates, newsletters, and notifications based on your preferences.
- Share promotional content from us or handpicked third parties that might interest you. (You can opt out of these at any time.)
- Provide aggregated, non-identifying user statistics to third parties.
- Address any inquiries or concerns you might have about our website.
- Ensure our website’s security and prevent fraudulent activities.
- Monitor adherence to our website’s terms, including overseeing private messages via our messaging platform.
We ensure that your personal information remains confidential and will never share it with third parties for direct marketing without your explicit permission.”

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy. We may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
and to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this section.

Retaining personal information

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
1. to the extent that we are required to do so by law;
2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that transmitting information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

the payment of an administrational fee and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third-party websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Third party services

Amazon Web Services

We use Amazon Web Services to store your data within the cloud. For further details, please see the AWS support site.

Updating information

To keep your information updated, please send any changes in your information to support@ecolosplus.se