Choose your area

Start from the side that matches your role. You can always switch between views later.

Retailer side

Retailer dashboard 📦

For retailers. Set up order management and order tracking in Ecolos+.

You’ll find

  • Hub / terminal specification
  • Order status tracking
  • Order delivery statistics
Go to retailer manual Focus: order management & tracking KPIs
Transporter side

Transporter & operations dashboard 🚚

For transporters and ops teams. Run hubs, routes and couriers in day-to-day operations.

You’ll find

  • Route generation & planning
  • Hub data
  • Handling orders
  • Courier management
  • Vehicle specification
  • Log management for customer support
  • Order delivery statistics
Go to transporter manual Focus: hubs, routes & daily operations
customer app

customer app 📱

For recipients. Show order tracking, delivery options and notifications in a mobile-first view.

You’ll find

  • Order tracking views
  • Delivery options & time windows
  • Notifications – email, SMS & push
Go to end-user app manual Includes: tracking, delivery options & notifications
Courier app

Courier app 📲

For couriers and delivery teams. Manage missions, proof-of-delivery and live exceptions on the go.

You’ll find

  • Missions & routes
  • Proof-of-delivery (POD)
  • Live exceptions & alerts
Go to courier app manual Includes: missions, POD & live alerts

Retailer dashboard - documentation

Regions, hubs, orders, bulk imports and statistics on the retailer side of Ecolos+.

A region in Ecolos+ is a geographical area that can be a single city, several cities or part of a city. When creating a region, you first pick the country, then choose one or more cities or you can define it as a polygon on the map.

How to add a region

  1. In the left-hand navigation, click Regions.
  2. On the Regions page, click the Add region button in the top-right corner.
  3. In the Add Region form (like the screenshot), fill in:
    • Name – the internal name of the region, for example “Stockholm” or “South Sweden”.
    • Country & cities – first choose the country, then select one or more cities that this region should cover.
    • Map area – on the map, select the area you want the region to include. This can be a full city, multiple cities or only a part of a city.
  4. Click Save to create the region.

How to edit a region

  1. In the left-hand navigation, click Regions.
  2. In the list of regions, find the region you want to change.
  3. Click the Edit button for that region.
  4. Update the Name, Country & cities or the map area as needed.
  5. Click Save to apply your changes.

Tip: keep region names and selected cities consistent (for example “Stockholm” or “South Sweden”) so they are easy to reuse in hubs, orders and statistics filters.

A hub is a terminal or warehouse where routes start and end.

How to add a hub

  1. In the left-hand navigation, click Hubs.
  2. On the Hubs page, click the Add hub button in the top-right corner.
  3. In the Details section, fill in:
    • Name – the hub name that users will see.
    • Region – choose which region this hub belongs to.
    • Weight capacity and Volume capacity – optional limits for how much the hub can handle.
  4. In Search address, type the hub address. The Location map on the right updates and shows a pin for the hub.
  5. (Optional) Tick Vehicles should return to the hub if vehicles must finish their route at this hub.
  6. In the Shifts area, click Add shift and configure the time windows when the hub operates.
    Important: shifts must not overlap. If two shifts overlap in time, the system will show an error and you need to adjust the time windows.
  7. Under Parcel types, select which parcel types this hub can handle (for example Regular, Eco, Large, Cold). The available options come from your global parcel type configuration – choose only the types that match what this hub can actually handle.
  8. Set Max available vehicles if you want to limit how many vehicles can operate from this hub at the same time.
  9. When everything is filled in, click Save to create the hub.

How to edit a hub

  1. In the left-hand navigation, click Hubs.
  2. In the list of hubs, find the hub you want to change.
  3. Click the Edit button on the left side of that hub row.
  4. In the edit view, update the fields you need (for example name, region, address, capacities, shifts, parcel types or max available vehicles).
  5. For shifts, you can always add new time windows. You can only edit or delete an existing shift if no orders have been assigned to that shift. Once a shift has orders, it becomes read-only and you should create a new shift instead of changing the old one.
  6. Click Save to apply your changes.

Tip: changing hub settings (especially region, address or capacities) can impact routing and statistics, so make sure the values match how the hub is used in operations.

An order in Ecolos+ represents one parcel. The order can be: a delivery from a hub to a recipient or a pickup from a recipient that is returned to the hub.

You can add orders in three ways:

  • One by one using the Add an Order button in the dashboard.
  • In bulk using the Import Orders function (see Bulk orders).
  • By integrating your system with the Ecolos+ API and sending orders automatically.

How to create an order

  1. In the left-hand navigation, click Orders.
  2. On the Orders page, click the Add an Order button in the top-right corner.
  3. In the Add Order view, fill the Details section:
    • Name – internal name or reference for the order.
    • Region – select the region for this delivery.
    • Select Hub – choose the distribution hub.
    • Parcel Type – choose the parcel type to be delivered.
  4. Under Date and Time, set:
    • Delivery date – the planned delivery day.
    • Shift – choose one of the available shifts for the selected hub (for example a shift from 08:00 to 16:00).
    • Earliest time and Latest time – the allowed time window for this order. The time window must be inside the selected shift.
      Example: if the shift is 08:00–16:00, a time window 09:00–12:00 is valid, but 07:30–09:00 will give an error because it is outside the shift.
  5. In the Recipient section, fill contact and address details:
    • Email and Phone.
    • Firstname, Middlename (optional) and Lastname.
    • Address, Type of building, Floor and Unit No. if needed.
    The Location map on the right shows the delivery point based on the address. If you move the pin on the map to the correct position, the address fields will update accordingly. We recommend adjusting the location on the map and then double-checking the address before saving.
    If you use an email that already exists, the stored recipient details will be overwritten with the new information. If you enter a new email address, a new recipient record is created.
  6. In Delivery options, tick any options that apply (for example Need ID, Need sign, Need ring, Door name exists, Door code exists, Leave front door).
  7. Under Order type, choose whether this is a Delivery order or a Return order.
  8. In Specification, add any extra details such as Barcode, Weight and Volume.
  9. When all required fields are filled in and the location looks correct on the map, click Save to create the order.

How to edit an order

  1. In the left-hand navigation, click Orders.
  2. In the orders list, find the order you want to change.
  3. Click the Edit button for that order.
  4. In the edit view, update the fields you need (for example delivery date/time, recipient details, delivery options or specifications).
  5. Click Save to apply your changes to the order.

How to search and filter orders

  1. In the left-hand navigation, click Orders.
  2. At the top of the page, use the Filter Orders panel (like in the third screenshot).
  3. Set one or more filters, for example:
    • Delivery date
    • Distribution hub
    • Delivery shifts
    • Order status
    • Parcel type
  4. The order list below shows only the orders that match your filters (or use the search/apply action if available).

Tip: when troubleshooting a single delivery, combine filters (for example delivery date, hub and status) to quickly narrow down the list to a few relevant orders.

How to import bulk orders

  1. In the left-hand navigation, click Orders.
  2. In the Orders page, click the Import Orders button in the top-right corner.
  3. On the Orders Batch page, select the correct Region from Select Region and the correct Hub from Select Hub.
  4. Click the large grey upload area with the text “Drag and drop JSON or CSV file here, or click to select the file.” (or drag and drop your file onto it) and choose the JSON or CSV file that contains the orders.
  5. After the upload, the system validates the file. If the structure is not correct, an error message is shown. On the same page you can see example CSV and JSON formats that show which fields and columns are required.

You can also download an Excel file with all required fields and descriptions: Required_fields_and_description.xlsx . Use this as a template when preparing your CSV or JSON imports.

Note: the file must contain a list of orders – either a CSV file with columns similar to the sample table (for example parcel_type, name, lat, lon, time windows and flags), or a JSON array of objects with the same fields.

Daily statistics

  1. In the left-hand navigation, click Statistics.
  2. Make sure the tab Daily statistics is selected.
  3. Set the filters:
    • Choose a hub – select the hub you want to analyse.
    • Date – pick the delivery date you are interested in.
    • Choose shifts – optionally limit the view to specific shifts.
  4. Click View stats. The dashboard will update and show the daily KPIs for the selected hub, date and shifts.

Overall statistics (date range)

  1. Go to Statistics and select the Overall statistics tab.
  2. In Choose a hub, select the hub you want to analyse.
  3. Set the date range:
    • Start date – the first day of the period.
    • End date – the last day of the period.
      Important: the end date must be earlier than today (up to yesterday). Today and future dates are not included in the report.
    You can pick dates manually or use the quick presets on the right (Today, Yesterday, This week, Last 7 days, etc.).
  4. Optionally, choose one or more shifts to narrow down the data.
  5. Click View stats. The dashboard will show aggregated KPIs for the selected hub and date range.

Tip: use daily statistics for detailed troubleshooting of a specific day, and overall statistics to follow trends over longer periods (for example last week, this month or a custom date range).

Transporter dashboard – documentation

Routes, hubs, orders, couriers, vehicles, statistics and customer support on the transporter side of Ecolos+.

How to generate routes

  1. In the transporter navigation, click Route.
  2. In the route table, find the row for the hub and shift you want to plan. If needed, select the correct shift from the shift dropdown.
  3. Click Generate routes for that hub/shift.
  4. A dialog opens showing the available supplies (number of bikes, e-cars, vans, etc.). Check that the numbers look correct.
  5. Choose what to minimize: Cost, Distance or Duration.
  6. Decide if you want to use AI traffic prediction and toggle it to Enable or Disable.
  7. If you need to adjust supplies, use the Change supplies option; otherwise click Confirm to start route generation.
  8. When the optimization finishes you get a confirmation that the routes were successfully generated for this hub and shift.

How to manage routes for a hub and shift

  1. Stay on the Route page and find the same hub and shift where you generated routes.
  2. Click Manage routes for that row.
  3. The route management view opens. At the top you see a map with all generated routes for this hub and shift. Use the controls to zoom and inspect the route shapes and stops.
  4. You can choose to show or hide unassigned orders on the map.
  5. Below the map there are three tabs: Generated route, Unassigned orders and Courier assignment.

Generated route tab

Shows a table with all generated routes for the selected hub and shift, including route ID, color, vehicle type, distance, duration, missions per hour, cost, courier name and status. Use the actions in this table to inspect, adjust or remove individual routes when needed.

Unassigned orders tab

Lists orders that are not yet assigned to any route. From here you can manage these orders and move them into existing routes or keep them unassigned, depending on how you want to operate that shift.

Courier assignment tab

Shows one row per route with its color, vehicle type, distance and number of stops. Use the Assign courier dropdown to select which courier should run each route. Once couriers are assigned, the routes are ready to be used in operations and in the courier applications.

View routes list

  1. In the transporter navigation, click Route.
  2. Click the View routes list button at the top of the page.
  3. Use the Filter routes panel to narrow down which routes you want to see:
    • Date – select the delivery date.
    • Distribution hub – choose the hub.
    • Delivery shifts – optionally limit to one shift.
    • Courier – filter routes by a specific courier.
    • Route status – for example scheduled, in progress, completed.
    • Vehicle type – show only routes for a certain vehicle type.
  4. The routes table below will show only the routes that match the selected filters, so you can quickly find and review the relevant routes.

Hubs overview

The Hubs page shows a table with all hubs that the transporter operates. For each hub you can choose a shift and use three main actions: Edit hub params, Show orders and Change supplies.

How to see orders for a hub and shift

  1. In the transporter navigation, click Hubs.
  2. In the table, find the hub you want to analyse.
  3. Use the Shift dropdown on that row to select the shift you are interested in (for example 08:00–12:00).
  4. Click Show orders for that hub and shift.
  5. An Orders overview page opens with a table of all orders for this hub and shift. You can:
    • See key information such as delivery date, parcel type and status.
    • Use table tools like columns, filters, density and export.
    • Click View details on a row to open a specific order.

How to edit hub parameters

  1. On the Hubs page, find the hub you want to update.
  2. Click Edit hub params for that hub.
  3. In the edit view, adjust the allowed operational parameters (for example default shifts or other transporter-specific settings). Some core configuration fields may be read-only and cannot be changed here.
  4. Click Save to apply your changes.

How to change supplies for a hub

  1. On the Hubs page, find the hub where you want to adjust supplies.
  2. Use the Shift dropdown to select the shift whose supplies you want to configure.
  3. Click Change supplies for that hub and shift.
  4. In the supplies dialog, update the number and type of vehicles that should be available (for example bikes, e-cars, vans).
  5. Confirm and save. The updated supplies will be used when you generate routes for this hub and shift.

Tip: regularly review orders and supplies per hub and shift to keep route generation aligned with real-world capacity.

Orders overview

  1. In the transporter navigation, click Orders.
  2. At the top of the page you see the Filter orders panel. Use it to narrow down which orders you want to see:
    • Delivery date – show orders for a specific day.
    • Distribution hub – select the hub responsible.
    • Delivery shifts – limit the view to one shift.
    • Order status – for example unassigned, scheduled, completed.
    • Parcel type – filter by parcel type such as Regular, Eco, Large, Cold.
  3. The table below shows all orders that match the selected filters, including columns like ID, name, hub, parcel type, delivery date, status, address and contact details.
  4. Use the table tools (columns, filters, density, export) to adjust how the information is displayed or to export data.

How to handle pending orders

  1. On the Orders page, click the Handle pending orders button.
  2. At the top of the pending orders view you see the Assign selected order to section. Choose:
    • Date – the delivery date you want to assign to.
    • Hub – the distribution hub that will handle the orders.
    • Shift – the shift within that hub.
    The Assign button will be enabled once a target date, hub and shift are selected and at least one order is selected.
  3. Below, use the Filter orders panel to limit which pending orders you see (for example by delivery date, parcel type, hub or shift).
  4. In the table of pending orders, tick the checkbox for each order that you want to assign to the selected hub and shift.
  5. When you have selected one or more orders and the target date / hub / shift is set, click Assign.
  6. The selected orders are assigned to that hub and shift and will no longer appear as pending for other combinations.

Tip: combine filters with the pending orders view to quickly assign orders in batches, for example all unassigned orders of a certain parcel type for one hub and delivery date.

Couriers overview

The Couriers page shows couriers grouped by hub. For each courier you see their name, username, shifts, phone number and main vehicle type, as well as actions to edit, change password or delete the courier.

How to add a courier

  1. In the transporter navigation, click Couriers.
  2. Click the Add courier button at the top of the page.
  3. Fill in the courier details:
    • Username* – login name for the courier app.
    • Password* – initial password for the courier.
    • First name*, Middle name (optional) and Last name*.
    • Phone* – phone number used for contact.
    • Email* – email address for the courier.
    • Select a vehicle type* – main vehicle used (for example bike, e-car, van).
    • Select a hub* – hub where the courier belongs.
    • Cost per hour* – optional cost used for planning and reporting.
  4. When all required fields are filled in, click Save to create the courier.

How to edit a courier

  1. On the Couriers page, find the courier you want to update under the correct hub.
  2. Click Edit on that courier row.
  3. Update the allowed fields, for example name, phone, vehicle type, hub or assigned shifts.
  4. Click Save to apply the changes.

How to change a courier password

  1. On the Couriers page, find the courier whose app password needs to be updated.
  2. Click Change password on that courier row.
  3. Enter the new password and confirm if required.
  4. Save the change. The courier will now use this new password to log in to the courier application.

How to delete a courier

  1. On the Couriers page, find the courier you want to remove.
  2. Click Delete on that courier row.
  3. Confirm the deletion. The courier will be removed and will no longer have access to the system.

Tip: keep courier information and shifts up to date so route assignment and planning reflect the real teams working in each hub.

Vehicles overview

The Vehicles page shows one column for each vehicle type used in your operation (for example bike, truck, e-car, van, cold-car, trailer-truck). Each column contains the configuration fields that control how this vehicle behaves in planning and cost calculations.

How to edit vehicle parameters

  1. In the transporter navigation, click Vehicles.
  2. Locate the column for the vehicle type you want to update (for example Bike, Van or Cold-car).
  3. Edit the fields in that column as needed. Typical fields include:
    • Max speed – typical maximum speed of the vehicle.
    • Max task – maximum number of stops or tasks per route.
    • Weight capacity – maximum allowed weight.
    • Volume capacity – maximum allowed volume.
    • Fuel type – for example diesel, petrol, electrical, hybrid.
    • Fuel consumption – fuel used per 100 km.
    • Loading cost – fixed cost for loading this vehicle.
    • Travel cost per km – cost used per kilometre travelled.
    • Min allowed cost – minimum cost that should be considered for a route with this vehicle type.
  4. Repeat for any other vehicle types that need to be updated.
  5. When you are done, save the configuration (if a save action is required in your environment). The new values will be used the next time routes are generated and costs are calculated.

Tip: align vehicle capacities and costs with your real fleet and contracts. This helps route generation produce realistic plans and gives more accurate cost estimates across hubs and shifts.

Daily statistics (transporter)

  1. In the transporter navigation, open the Statistics page.
  2. Select the Daily statistics tab.
  3. Set the filters:
    • Choose a hub – hub you want to analyse.
    • Date – delivery date to inspect.
    • Choose shifts – limit the view to specific shifts if needed.
  4. Click View stats. The dashboard shows daily KPIs for the selected hub, date and shifts from the transporter perspective.

Overall statistics (date range)

  1. In the same page, select the Overall statistics tab.
  2. Choose the hub you want to analyse.
  3. Set the date range:
    • Start date – first day of the period.
    • End date – last day of the period. The end date must be earlier than today (up to yesterday).
  4. Optionally select one or more shifts to narrow down the data.
  5. Click View stats to see aggregated KPIs for the chosen hub and date range.

Customer support – logs by date range

  1. Open the Customer support page from the transporter navigation.
  2. On the All tab, select:
    • Start date and End date – the period you want to review.
    • Choose a hub – hub whose logs you want to see.
    • Choose a shift – optional shift filter.
  3. Click View logs. All support logs that match the selected dates, hub and shift are shown in the list below.

Customer support – logs by order ID

  1. In the Customer support page, switch to the By order ID tab.
  2. Enter the order ID you want to investigate and apply the available filters if needed.
  3. View the log entries related to that specific order to support customers and investigate issues.

Tip: use statistics for long-term performance monitoring, and customer support logs for detailed investigation of individual deliveries and issues.

Customer app – documentation

Track deliveries, see order details, postpone or cancel orders and manage your profile in the Ecolos+ customer app.

The My Deliveries screen is the home view of the customer app. It shows how many active deliveries you have and lists each order in a separate card with its status, delivery date and actions.

What you see on My Deliveries

  • At the top, the title My Deliveries and a line such as “5 active deliveries”.
  • Two summary boxes: Active and Delivered, showing how many orders are currently in progress and how many have already been delivered.
  • A list of delivery cards. Each card normally contains:
    • Order code (for example BC1000).
    • Order title (for example Order 1).
    • Price (for example $20.00).
    • The planned delivery date and time with a clock icon (for example Wed Dec 03 2025).
    • A coloured status badge such as Registered, Scheduled, Delivered or Unassigned.
    • For active deliveries, two buttons: Postpone (blue) and Cancel (red).

How to open and use My Deliveries

  1. After logging in, you are usually taken directly to My Deliveries. If not, tap the Orders icon in the bottom navigation bar.
  2. Check the numbers in the Active and Delivered boxes to quickly understand how many orders are in progress.
  3. Scroll down to see all your active delivery cards.
  4. To see full details for a specific order, tap anywhere on its card (not only the buttons). This opens the Order Detail view.

Tip: focus on cards with a Registered or Scheduled status – these are the deliveries that can normally still be postponed or cancelled.

How to open order details

  1. Go to My Deliveries (bottom navigation – Orders).
  2. Find the order you are interested in and tap anywhere on its card.
  3. The Order Detail screen opens, showing several sections with more information about this delivery.

What you see in the Order Detail view

  • At the top, the current status badge (for example Scheduled) and the order icon, followed by Order name (for example Order 3) and Order code (for example BC1002).
  • A coloured banner with the ETA (“Estimated Time of Arrival”), for example ETA: 2025-11-30.
  • A Delivery Information section showing:
    • The delivery address and any extra notes (for example floor).
    • The planned date and time of the delivery.
    • The shipping fee for this order.
    • In some cases, extra details such as weight and volume of the parcel.
  • A Courier Information section with:
    • The courier’s name.
    • The courier’s phone number.
    • The courier’s email address.
  • A Tracking Timeline showing the main steps of the delivery, with a dot and label for each step.
  • At the bottom, two large buttons: Cancel Order (red) and Postpone Order (blue).

How to read the tracking timeline

  1. Look at the list under Tracking Timeline. Each line is one step in the process (for example Registered, Scheduled, Delivered).
  2. The step with a coloured dot (for example an orange dot next to Scheduled) shows the current status of the order.
  3. Steps above the coloured dot are already completed, while steps below it are planned but not completed yet.

Tip: when contacting support about a delivery, open the Order Detail view and mention both the order code (for example BC1002) and the current timeline step (for example Scheduled).

How to postpone a delivery

  1. Open My Deliveries and find the order you want to move, or open the Order Detail view.
  2. Tap the blue Postpone (or Postpone Order) button.
  3. A white pop-up appears with the title Postpone Order.
  4. Tap the field Select target date. Choose the new delivery date in the date picker that appears.
  5. When you are happy with the new date, tap Confirm. The app updates the order and closes the pop-up.
  6. The new delivery date and status are shown on the order card and in the Order Detail view.

If the selected date is not allowed (for example too early or too far in the future), the app will show an error message and you will need to choose another date.

How to cancel a delivery

  1. Open My Deliveries or the Order Detail view for the order you want to cancel.
  2. Tap the red Cancel (or Cancel Order) button.
  3. Confirm the cancellation if the app asks you to.
  4. After a successful cancellation, the order disappears from your active deliveries. In some cases it might still be visible in another history view depending on your configuration.

Note: after an order has been delivered, it can no longer be postponed or cancelled – the buttons will be disabled or the order will no longer appear in My Deliveries.

Each delivery card and the Order Detail view show a coloured status badge. These colours match the tracking timeline and help you quickly understand where your parcel is in the process.

Main statuses in the customer app

  • Registered (blue badge) – the order has been created and registered in Ecolos+. The delivery date exists, but the route may not yet be fully planned. You can usually still postpone or cancel at this stage.
  • Scheduled (orange/gold badge) – the order is planned for a specific date and time window and is assigned to a courier or route. You will see an ETA banner with the expected delivery date.
  • Delivered (green badge) – the order has been delivered. It still appears in the list for a while but the Postpone and Cancel actions are not available.
  • Unassigned (dark badge) – the order is registered but not yet connected to a route or courier. This is usually a temporary status before it becomes Scheduled.

Tip: when you have several active deliveries on the same day, sort your attention by status – start with Scheduled orders (they will arrive soonest) and then check Registered or Unassigned orders for future planning.

How to open your profile

  1. In the bottom navigation bar, tap the Profile icon.
  2. The Profile screen opens, showing your user information and support options.

What you see in the Profile screen

  • At the top, a card with your name and email.
  • A Contact section containing:
    • Your phone number.
    • Your email address.
    • Your city and country or similar location information.
  • A Support section with:
    • Help Center – general help and FAQs.
    • Contact Support – a direct way to contact the support team (for example by email or a form, depending on your configuration).
  • A Sign Out row at the bottom to log out of the app.

How to sign out

  1. Open the Profile screen.
  2. Tap Sign Out at the bottom.
  3. Confirm if the app asks you. You return to the login screen and your session is closed on this device.

How to get help

  1. Go to Profile and look under the Support section.
  2. Tap Help Center to read general information and FAQs.
  3. Tap Contact Support if you need to reach the support team about a specific problem (for example a missing parcel). Include your order code from the Order Detail screen to speed up troubleshooting.

Tip: keep your contact information up to date in the profile so that the courier and support team can reach you if there are questions about your delivery.

Courier app – documentation

Use the Ecolos+ courier app to receive routes, load parcels, follow navigation and report delivery results.

When you open the app

  1. After logging in, you land on the Home map screen.
  2. Your current position is shown as a blue dot on the map.
  3. At the bottom you see an orange bar that says “Waiting for route assignment…”. This means dispatch has not assigned a route to you yet.

When a route is assigned

  1. As soon as a route is assigned, the bottom area changes to a card that says Direction to hub.
  2. The map now shows a line from your current position to the hub location (red pin).
  3. Use the map to drive to the hub. If available, you can tap the navigation icon on the card to open driving directions in your navigation app.
  4. When you reach the hub, tap the blue button Arrived At Hub. This confirms to the system that you are ready to start loading parcels.

Tip: always tap Arrived At Hub only after you are actually at the correct hub, so loading and tracking times are accurate.

How to start loading

  1. After you tap Arrived At Hub, the bottom card changes to a white panel with the message: “Please tap on ‘Start Loading’ once loading parcels are started.”
  2. When you are ready to begin loading parcels into your vehicle, tap the blue button Start Loading….
  3. The app opens the barcode scanner view.

How to scan parcels at the hub

  1. The camera view shows a frame on the screen and a counter at the top (for example “19 remaining parcels to load”).
  2. Take a parcel, find its barcode and move your phone so that the barcode is inside the frame.
  3. Hold the phone steady until the app reads the barcode. The remaining counter decreases by one.
  4. Repeat this for each parcel until the counter reaches zero.
  5. When all parcels are scanned, the loading step is complete and the system creates the route with the missions in the correct order.

Tip: if a parcel barcode does not scan, clean the label and try again. If it still fails, follow your local procedure (for example manual entry or contact a supervisor).

Following the route

  1. After loading, the system arranges your stops as missions in an optimised order.
  2. Use the app’s navigation controls (or your external navigation app, if integrated) to drive to the first mission, then to each next mission in the list.
  3. For each mission you normally see:
    • Customer name and address.
    • The parcel(s) that should be delivered here.
    • Buttons for actions such as Call or Scan.
  4. If you need to contact the customer while you are on the way or at the door, tap the Call button. Your phone dials the customer’s number directly (according to local telephony rules).

Scanning and reporting the delivery result

  1. When you arrive at the delivery address, open the mission in the app.
  2. Tap the Scan action to open the barcode scanner for the parcel.
  3. Scan the parcel barcode in the same way as at the hub, by placing it inside the frame until the app reads it.
  4. After a successful scan, the app asks what happened with this parcel. Choose one of the options:
    • Delivered – the customer received the parcel.
    • Not delivered – you could not deliver the parcel. If you choose this, you must select a reason.
  5. For Not delivered, choose the correct reason:
    • Unreachable customer – you could not reach the customer (no answer at door or phone).
    • Unreachable address – you could not find or access the address (for example wrong address, gate closed).
    • Unreachable courier – technical or courier-related issue that prevented delivery (for example vehicle problem).
  6. After you select the correct outcome, the mission status is updated and the app moves you to the next mission in the route.

Finishing the route

  1. When all parcels in the route are processed (either delivered or marked as not delivered), the app offers an option to End route.
  2. Tap End route to confirm that you have completed all missions for this route.
  3. The route status changes to Done in the route list and you return to the home or routes screen, depending on configuration.

Tip: make sure every parcel has a final status before you end the route. This ensures correct statistics and avoids missing parcels.

How to open the side menu

  1. On most screens you see a menu icon (three lines) or your profile picture.
  2. Tap the menu or profile picture to open the side menu (drawer) from the left.
  3. The side menu shows your avatar, name and email, and these options:
    • Home
    • Profile
    • Routes
    • Logout

Profile screen

  1. In the side menu, tap Profile.
  2. The Profile screen shows:
    • Your full name and email at the top.
    • A Personal Information card with name, phone and email.
    • A Time Settings card with server time and your configured region/time zone.
  3. Depending on configuration, some information may be read-only and can only be changed by your administrator.

Routes list and statuses

  1. In the side menu, tap Routes to see all routes assigned to you.
  2. At the top-right you can see the total number of routes (for example “10 routes” or “20 routes”).
  3. Each route appears as a card with:
    • A status badge (Loading, Scheduled, Done).
    • The route name (including date, hub and time window).
    • The hub for this route.
    • The planned time window (for example 08:00–09:13).
    • Summary info such as number of missions, estimated duration and distance.
    • The creation time of the route and the courier ID.
    • A blue button View Missions to open the list of stops.

Route status meanings

  • Loading (orange badge) – you are in the process of loading or working on this route right now.
  • Scheduled (blue badge) – the route is planned for the future, but has not started yet.
  • Done (green badge) – the route is completed. All missions have a final status and the route is closed.

How to log out

  1. Open the side menu.
  2. Tap Logout.
  3. Confirm if the app asks you. You are returned to the login screen and your session is closed on this device.

Tip: check the Routes screen at the start of your shift to see which routes are scheduled, and use the Done routes list to review your completed work if needed.